Situational Practice Check-in
A: Good morning, Sir. Can I help you?
B: Good morning.I have a reservation for a single room with a bath here.
A: May I have your name, sir, please?
B: Bradley, John Bradley.
A: Just a moment, sir, while I look through our list. Yes, we do have a reservation for you, Mr.
Bradley. Would you please fill out this form while I prepare your key card for you?
B: Yes. Can I borrow your pen for a minute, please?
A: Sure. Here you are.
B: What should I fill in under ROOM NUMBER?
A: You can just skip that.I' ll put in the room number for you later on.
B: Here you are.I think I've filled in everything correctly.
A: Let me see..… name, address, nationality, passport number... Oh, here, sir, you forgot to put in the date of your departure. Here let me fill it in for you. You are leaving on...?
B: October 9th.
A: Now everything's in order. And here is your key, Mr. Bradley. It is on the 12th floor and the daily rate is S 100. Here is your key card with all the information of your booking, the hotel services and the hotel rules and regulations on it. Please make sure that you have it with you all the time. You need to show it when you sign for your meals and drinks in the restaurants and the bars.
B: OK.I' ll take good care of it.
A: And now if you are ready, Mr. Bradley,I' ll call the bell-boy and he' ll take you to your room.
B: Yes, please.
A:I hope you enjoy your stay with us.
B:I' ll try.
1. Work in pairs. Act out the sample dialogue with your partner.
2. Build up a dialogue with your partner based on the following situation.
You work in ABC company. You made a reservation in Hilton Hotel three days ago. Now, you are at the reception area to check in. Confirm your reservation and make sure everything is all right.